Contact information
Last updated: 27 August 2026
Here is how to reach us, and what to expect when you do.
Who you are buying from
TECHNEST is a trading name of [[YOUR FULL LEGAL NAME]], a sole trader based in the United Kingdom.
Business and correspondence address:
52 Larkfield Avenue
Harrow
England, HA3 8NF
United Kingdom
How to contact us
Email is the fastest way to reach us, and it means we both have a written record of your enquiry from the start.
We do not operate a telephone line. We are a small online retailer, and we would rather answer you properly in writing than leave a phone ringing unanswered.
When we will reply
Business days are Monday to Friday, excluding UK public holidays. Messages sent at a weekend are answered on the next business day.
If you have not heard from us within these timescales, please check your spam or junk folder and then email us again — occasionally our replies are filtered.
What to include in your message
To help us resolve things on the first reply, please include:
- your order number, if your enquiry is about an order;
- the email address you used to place the order;
- a clear description of the issue; and
- photographs, if an item arrived damaged, faulty or incorrect.
Specific enquiries
- Returns, cancellations and refunds — see our Returns & Refunds Policy, then email us to start a return.
- Delivery, tracking and customs — see our Shipping Policy.
- Your personal data and privacy rights — see our Privacy Policy.
- Terms of sale — see our Terms of Service.
Complaints
If we have got something wrong, tell us and we will try to put it right. Email us with the detail and we will acknowledge your complaint within 1 business day, and aim to resolve it within 5 business days.
If we cannot resolve it between us, you can get free and impartial advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk. Nothing here affects your statutory rights.