Shipping policy
Last updated: 27 August 2026
This Shipping Policy explains how and when we despatch and deliver orders placed with TECHNEST at technestsolutions.co.uk. All prices are in pounds sterling (GBP).
1. Delivery options and costs
United Kingdom
Free standard delivery applies automatically at checkout once your order total reaches £50 before delivery charges. If you later cancel part of an order and the remaining total falls below £50, we may deduct the standard delivery charge from your refund.
European Union
Rest of world
We currently deliver to Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates and the United States.
If your country is not offered at checkout, we do not currently ship there. Please contact us and we will tell you whether we can arrange it.
2. Order processing and despatch
We aim to despatch orders placed before 2pm UK time on a business day the same day. Orders placed after that time, at weekends, or on UK public holidays are despatched on the next business day.
"Business days" means Monday to Friday, excluding UK public holidays.
You will receive an email confirming despatch, with tracking details where the service provides them. Delivery estimates run from the date of despatch, not the date you ordered.
3. Delivery estimates are estimates
The times above are estimates based on our couriers' published services. They are not guarantees, and can be affected by courier delays, weather, customs clearance and periods of high demand.
Under UK consumer law, where we have not agreed a specific delivery date with you, we will deliver without undue delay and within 30 days of the day the contract is made. If we miss that, you may contact us to agree a new date, and if delivery is still not made you may cancel and receive a full refund.
4. Tracking your order
Once despatched, you can track your parcel using the link in your despatch email. If tracking has not updated for 3 business days, or your estimated delivery date has passed, contact us and we will chase the courier.
5. Signature on delivery
Higher-value items such as laptops, smartphones and monitors are sent on a signed-for service. If nobody is available, the courier will normally attempt redelivery or leave a card with collection details. Please make sure someone can receive the parcel, or choose a safe-place or pickup-point option where the courier offers one.
6. Missing, delayed or damaged parcels
Until your order is physically delivered to you it remains our responsibility, not yours. If a parcel is lost in transit, we will replace it or refund you in full.
If your parcel arrives damaged, please tell us within 48 hours of delivery and include photographs of the packaging and the item. Please keep the packaging until the matter is resolved, as couriers sometimes need to inspect it.
Where tracking shows an item as delivered but you have not received it, contact us and we will open an investigation with the courier. This can take a few business days.
7. Incorrect or incomplete addresses
Please check your delivery address carefully before completing checkout. If an order is returned to us because the address was wrong or incomplete, we will refund the goods but not the original delivery charge, and a further delivery charge applies to send it again.
Contact us immediately if you spot a mistake — if the order has not yet been despatched we can usually correct it free of charge.
8. Multiple items and part-shipments
If your order contains items with different availability, we may send it in more than one parcel at no extra cost to you. Your despatch emails will tell you what is in each parcel.
9. Customs, import duties and taxes outside the UK
Please read this if you are ordering from outside the United Kingdom. Our prices and delivery charges do not include import duties, import VAT, customs charges or courier handling fees in the destination country.
These charges are set by your local authorities, are payable by you as the importer, and are collected by the courier or customs before delivery. We cannot tell you in advance what they will be — they vary by country and by product. Please check with your local customs office before ordering.
If you refuse to pay import charges and the parcel is returned to us, we will refund the goods but not the outbound delivery charge or any return costs we incur.
We declare the full value of goods on all customs paperwork and cannot mark orders as gifts or under-declare their value.
10. PO boxes and remote areas
We cannot deliver higher-value electronics to PO boxes. Some couriers apply surcharges or longer timescales to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands and other remote postcodes. Where a surcharge applies, it is shown at checkout before you pay.
11. Returns
For returns, cancellations and refunds, please see our Returns & Refunds Policy.
12. Contact
TECHNEST
52 Larkfield Avenue, Harrow, England, HA3 8NF, United Kingdom
Email: pateljay210196@gmail.com