Refund policy

Last updated: 27 August 2026

This policy applies to orders placed with TECHNEST at technestsolutions.co.uk. It sits alongside your legal rights under UK consumer law and does not replace or limit them.

1. Your 30-day right to change your mind

You may return most items for any reason within 30 days of the day you receive your order — longer than the 14-day minimum required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To be accepted, the item must be:

  • in an unused, "as new" and resaleable condition;
  • complete with all accessories, cables, chargers, manuals, free gifts and original packaging; and
  • fully de-registered — removed from any account lock such as Find My iPhone, Google, Samsung or a manufacturer cloud account.

You are entitled to inspect and handle goods as you reasonably would in a shop. If an item is used beyond that, or comes back damaged, incomplete or showing wear, we may reduce your refund to reflect the loss in value.

2. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:

Within 30 days of delivery
You may reject the item and receive a full refund.
From 30 days to 6 months
We will repair or replace the item. If that is impossible or does not fix the fault, you may claim a refund or a price reduction.
After 6 months
You may still have a claim, but may need to show the fault existed at delivery. Statutory rights run up to 6 years in England, Wales and Northern Ireland, and 5 years in Scotland.

If your order arrives damaged, or the wrong item was sent, please contact us within 48 hours of delivery with photographs so we can put it right quickly.

3. How to start a return

  1. Email pateljay210196@gmail.com, or use our Contact page, quoting your order number and the reason for return.
  2. We will reply within 1 business day with a return authorisation and the return address.
  3. Post the item back within 14 days of telling us you wish to cancel.

You do not have to give a reason to exercise your statutory cancellation right — a clear statement that you are cancelling is enough. Please contact us before sending anything back, as unauthorised returns can be delayed or refused.

4. Who pays return postage

Change of mind
You pay the cost of returning the item.
Faulty, damaged, incorrect or not as described
We pay. We will send a prepaid label or reimburse reasonable postage.

Please use a tracked and insured service. The item remains your responsibility until it reaches us, and we cannot refund parcels lost in transit without proof of postage.

5. Refunds

Once we receive and inspect your return, we will email you the outcome and issue any refund within 14 days, to the original payment method. Refunds usually appear in your account within 3–5 business days of being issued, depending on your bank or card provider.

We refund the price paid for the goods plus standard outbound delivery. If you chose an upgraded or express service, we refund the standard rate only. Original delivery is refunded in full where the item was faulty, damaged or incorrect.

6. Exchanges

The fastest way to exchange an item is to return it for a refund under this policy and place a new order, so you are not waiting on stock. If you would prefer a direct exchange, contact us and we will arrange it where stock allows.

7. Items we cannot accept back for change of mind

  • Software, and sealed audio, video or game media, once the seal is broken.
  • Digital downloads, licence keys and activation codes that have been supplied or redeemed.
  • Goods made to your specification or personalised — for example custom-built PCs or engraved items.
  • Consumables that have been used, such as thermal paste or printer ink.
  • Items returned without a serial number, or where the serial number does not match our despatch records.

These exclusions do not apply where an item is faulty, damaged or not as described. Your rights under section 2 always stand.

8. Manufacturer warranty

Products we sell are new and carry the manufacturer's warranty, normally at least 12 months from purchase. A manufacturer warranty is in addition to your statutory rights, not a substitute for them.

For faults appearing after the first 30 days you may claim through us or the manufacturer, whichever you prefer — we are happy to help either way. Please keep your order confirmation as proof of purchase.

9. Cancelling before despatch

If your order has not yet been despatched, contact us as soon as possible and we will cancel it and refund you in full. If it has already left us, please follow the return process above.

10. Contact and complaints

TECHNEST
52 Larkfield Avenue, Harrow, England, HA3 8NF, United Kingdom
Email: pateljay210196@gmail.com

We aim to resolve every complaint ourselves. If we cannot, you can get free, impartial advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk. Nothing in this policy affects your statutory rights.